Premium Cleaning reserves the right to amend the initial quotation, should the client's original requirements change. If Premium Cleaning operatives need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may be added to the price of the service.

PAYMENT

All outstanding balances for cleaning services carried out (except regular domestic and office cleaning) are payable by cash or cheque made payable to the Premium Cleaning operatives upon completion of the job on the day of the service. Please ask for the operative's name. If paying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque.

CLAIMS

Premium Cleaning has a public and employer's liability insurance. The policy will cover any accidental damages caused by an operative working on behalf of Premium Cleaning. There is £100.00 excess on any claim. The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle customer to nothing. Premium Cleaning advises that the customer or a customer's representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day. If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. In case of damage Premium Cleaning will repair the item at its cost. If the item cannot be repaired Premium Cleaning will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Premium Cleaning’s source upon payment of cleaning services rendered. If the customer is not completely satisfied with a cleaning job, Premium Cleaning will re-clean any areas and items to customer's satisfaction. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per location liability limit.

Premium Cleaning reserves the right not to be responsible for: cleaning job not completed due to lack of suitable cleaning materials and/or equipment in full working order, hot water or power; third party entering or present at the customer's premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning materials and equipment or standard carpet cleaning equipment; any damages caused by a faulty or not in full working order materials/equipment supplied by the customer; accidental damages worth £50.00 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Premium Cleaning.

CANCELLATION

Regular domestic cleaning, office cleaning:
Customer may cancel a cleaning visit/s by giving at least 24 hours advance notice. Customer may terminate the whole service by giving two a week (14 days) advance notice in writing and specifying the last cleaning date. Customer agree to pay the full price of the cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice. Customer has the right to terminate the service without giving one week advanced notice but by giving 24 hours advanced notice before or immediately after the first cleaning visit only.

Premium Cleaning Services Limited
91 Winns Ave.
London E17 5HD